I'm not sure how customisable this system is between surgeries, but I have had the great misfortune to use it at two different ones and it was dreadful at both. Ironically I left the NHS some years ago after having researched and evaluated clinical information systems. I see some pretty dire ones but the Accurx interfaces and functionality are particularly horrible. After wrestling unsuccessfully with the GP appointment web forms the issues were glaringly obvious. Was this ever field tested? I have used the web feedback forms to detail problems encountered months ago, to no obvious effect.
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