The staff at my local surgery, receptionists, nurses, doctors, are all very helpful and good, but unfortunately, the surgery use the utterly appalling Accrux appointment booking system. Clearly, whomever created this system never tested it, or has had to use it.It seems impossible to navigate it, it sends one around in never ending circles, and I've found it impossible to arrange an appointment via Accrux.The staff at the surgery can be the best in every way, but what is the use of that if you can never arrange an appointment to see them! Accrux is one prime example of some of what's currently wrong with the NHS - a once excellent service being hijacked by non-medical companies trying to implant their own concepts to make money.
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