This poorly-designed, time-consuming, low-grade (high-tech) admin replacement service is the healthcare equivalent of the supermarket auto-till. It saves the ‘business’ time and money by getting the ‘customer’ (in this case, a ‘patient’ who just might be ill, or confused, or just plain technologically-challenged) to do all the work for them.Worse still, a glance at their Data Privacy policy suggests that their main interest is in data-harvesting; their involvement with NHS hospitals and GP Practices looks more like a means than an end.
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