My surgery started using the AccuRx system about a year ago.The integration does not seem to be going well. I don't go to the surgery all that often but every time I try to get in contact for something, this app does its best to get in the way every single time.It is only available from 8-5 to make appointments. The advantage of web apps is that they are available 24/7 and take the human dependence out of the loop of basic functions like scheduling. Not Accurx though, oh no, it has all the availability and usefulness of an unstaffed reception with a sign saying 'back in an hour'.The user interface is terrible, massively unintuitive. The least they could do is indicate WHEN their app might condescend to let patients make an appointment instead of greying out the functionality with a generic unhelpful and uninformative message. The time before last when I tried to upload photos from chrome on my laptop, it would not let me. No error message, nothing, just failed silently. Eventually worked out it only worked from my mobile.I note they have not yet claimed their profile on this site so are not reacting to feedback. This speaks volumes about their attitude to user experience on their app. Why are messages about our health and our medical records now in the hands of a private company - what need does this meet for any patient?
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