I wish I could give no stars. This is an awful system and creates more stress /work for everyone. As you aren’t allowed to even speak on the phone about appointments any more I find myself having to write admin queries (related to different appointments) and then they text back with a link on how to use this AccRx system (so I was I not meant to use the admin section with questions?). So I have to send them another admin query…..it is dehumanising and it can’t be saving time as my queries and their texts are going back and forth. Just let me speak to someone and answer my questions. I use a range of different timetabling/ booking systems and this is a joke. How much of tax payers money has been wasted on this?
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