After a prescription request, I received a link to request a triage service for one medication. I filled on the form thinking I'd followed the instructions on screen. However, when I rang my GP surgery, after receiving a second link, they informed me that I'd submitted an "admin request' and not a medical request. So I'd have to go through the whole online procedure again, but couldn't do so on the same day as the online triage service had closed! My experience of the Accurx online service was confusing, frustrating, time-wasting and felt like a barrier to accessing services.
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