acdesignsltd.co.uk

1.6
1.6 Based on 104 reviews

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Dragan61
Shocking and awful

If i could give 0 stars, i would. Ordered 2 jumpers (on 14/11/24) for an event, checked the shipping and it would work out that They would arrive a few days prior to said event. I gave it a few days and after no update on shipping I sent an email, the seller emailed back and said that due to being busy for christmas things are taking longer. I emailed back and said that’s fine and asked to cancel the order, to which she replied that it was already sent. One month , many unreplied emails and a dispute with my bank later, i have only today (17/12/24) received notification that it was shipped, despite sending many (ignored) emails that I would like to cancel and raising a dispute with my bank for goods not received. Over the past month, communication from the seller has been shocking, with her stopping replying after claiming she had expedited delivery (which she clearly hadn’t), she has provided no information on how to claim for a refund or send the product back once I have received it. Wish I read reviews prior as this seller is clearly a scammer and does this regularly! Luckily I have been refunded by the bank but it appears that other people haven’t been that lucky. avoid at all costs !

1
Date of experience: Dec 17, 2024

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