I contacted the customer service for details on replacement laces for my shoes. They provided specific measurements: "waxed round dress shoe laces are 1/8" diameter and 75 cm (about 30 inches) long." After purchasing based on this info, I found out I actually needed laces that were 48 inches long—this is a 60% discrepancy, rendering my purchase useless. This has caused extra costs and a time crunch as I have a business trip soon and need to find the right laces quickly. It's frustrating that customer service had access to my order history but still provided inaccurate information. For a company selling premium shoes, I expected better product knowledge and service. I hope they enhance their training and update their specifications to avoid issues for future customers.
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Shop the Ace Marks collection of men's dress shoes, Italian leather dress shoes, dress shoe accessories and more. Free shipping to all orders to the US.
