Review Time
I contacted the customer service team for details on replacement laces for my black leather dress sneakers. They provided specific measurements: "The waxed round dress shoe laces are 1/8" in diameter and 75 cm (about 30 inches) long."
After purchasing laces based on this information, I found out that the actual required length is 48 inches—60% longer than what was stated. This significant discrepancy rendered the laces I bought completely useless.
This situation not only incurred extra costs but also put me in a tight spot, as I have a business trip coming up in early December and now I have to urgently find the correct laces. What’s especially frustrating is that the customer service had access to my order history and could have provided the exact specifications for my shoe model instead of offering generic (and incorrect) details.
For a company known for selling premium dress shoes, I expected better product knowledge and attention to detail from the customer service team. I hope they enhance their training and improve their specifications database to avoid similar issues for other customers.
I contacted the customer service for details on replacement laces for my shoes. They provided specific measurements: "waxed round dress shoe laces are 1/8" diameter and 75 cm (about 30 inches) long." After purchasing based on this info, I found out I actually needed laces that were 48 inches long—this is a 60% discrepancy, rendering my purchase useless. This has caused extra costs and a time crunch as I have a business trip soon and need to find the right laces quickly. It's frustrating that customer service had access to my order history but still provided inaccurate information. For a company selling premium shoes, I expected better product knowledge and service. I hope they enhance their training and update their specifications to avoid issues for future customers.
My wife surprised me with a pair of shoes from this brand, thinking it wouldn’t be a big loss if I didn’t like them. Initially, I liked them, but after two months of light use, they began to rip. I reached out to customer service, who quickly asked for photos. However, they then claimed the shoes weren't theirs because there was no logo on the sole. I even provided a screenshot from their website showing the same sole without a logo, but they refused assistance. They stated that they take no responsibility for quality issues unless purchased directly from their site. In hindsight, I’m relieved I spent $70 instead of $260, but I won’t be buying from this brand again.
I’m grateful for the honest reviews I found, as they were overwhelmingly negative. I will not be dealing with this company, even though I initially wanted to buy shoes from them. Thanks to everyone who shared their experiences and saved me time and money.
I can't evaluate the shoes since it's been two months since I placed my order, and I haven't received any updates or anticipated shipping dates. After inquiring, the company claimed it was a pre-order item, but I see others have received theirs. There was no clear indication of a pre-order or a lengthy lead time when I ordered, or I wouldn’t have purchased. I find it surprising they responded, but I’m requesting to cancel my order. If they can’t provide a timeframe better than 3-6 months, it’s not helpful, especially since these shoes were meant for a wedding. I learned that they only offer partial refunds after 30 days, which is not clearly stated on their website. This company seems untrustworthy.
I highly advise against ordering from this company. I had a nightmare trying to return items. They charged me $20 to initiate the return, then stated it needed approval first. After a week of calling and emailing, no one responded with the return label I paid for. It has been a horrible experience, and I can’t get my money back. I would steer clear of them.
I had a good experience with my first order of loafers. They shipped and arrived quickly. The quality seems decent, though I’ll only know after wearing them multiple times. The sizing was accurate using their advised sizing guide. The only downside was that the shoe box was somewhat damaged, which is a concern since I prefer to store my shoes in their original boxes. I may order again if there's a sale.
I ordered two pairs of shoes but never received a confirmation email. After a week, I reached out and finally received the confirmation. When the shoes arrived, one was scuffed and none fit properly. Customer service directed me to pay $16 for return shipping, which I did. However, I never received the shipping label. After multiple attempts to obtain it, they asked for pictures of the shoes before proceeding with my return. It’s clear they are avoiding accepting returns. I have dealt with them before and had issues, but I won’t be fooled again. I plan to escalate this with my credit card company. Please do not shop here; you will regret it.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop the Ace Marks collection of men's dress shoes, Italian leather dress shoes, dress shoe accessories and more. Free shipping to all orders to the US.
www.ouferbodyjewelry.com
shoresfinancial.org
pigletinbed.com
m.moonlitcat.co.uk
easternhoneys.com
modesia.co.uk
waistora.com
dejapan.com
crocs.com.sg
notino.hu