DO NOT RENT FROM THIS COMPANY. This is not just a case of poor service; it is a systematic scam designed to drain your bank account through fraudulent damage claims and a confusing web of shell companies.
The Scheme:
1. Identity Confusion: We booked through ACE, but upon arrival, the office operated under a completely different name.
2. The "Ghost" Charge: A third, unrelated company handles the security deposit. They reserve a large sum 5600 PLN about 1500 EUR, which is then automatically deducted without your consent.
3. Fake Damage Reports: Shortly after returning the car, a fourth company sends a fabricated damage report, referencing an obscure insurance provider to give the scam a veneer of legitimacy.
4. Zero Accountability: Once they have your money, their customer service goes completely silent. They do not answer emails, calls, or disputes.
Final Verdict:
They rely on the complexity of multiple company names to make it impossible for you to track down who is responsible. It is a calculated trap. Save yourself the stress and the money—book with a reputable, transparent agency instead.
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ACE Rent A Car is an affordable, independent car rental brand that services customers in more than 50 countries around the globe.
