Review Time
This place was great. Great price. Great people. Great Car. Even great management. Spoke to Josh and absolutely professional and great sense of humor. Please give Josh my best. He is one of the main reasons I will use Ace in Orlando again.
Booked through Priceline and the final cost was much higher due to multiple add-ons that were not clearly explained at pickup. I declined insurance but was still charged because I didn’t provide a declarations page — something that wasn’t communicated at the counter.
It was impossible to get a clear combined breakdown of what I prepaid vs. what ACE charged. Make sure you review every line before signing.
DONT BOOK WITH ACE RENT A CAR!!! SCAM ALERT!!!
They scam their customers by forcing them to buy additional insurance they don’t need. First of all there is a shortage of rental cars on Maui. So I already paid a fortune to rent a car. Mine was $ 787.00 for a compact, 5 days. And on top of it they added „Collision“ for $ 167.00 so the my grand total was $ 954.00.
So here is the story. When I arrived there was nobody behind the counter and I was told to check in with a “virtual agent”. I walked over to the screen and talked to an agent via live chat – Wow, what an experience. He asked me if I have coverage for rental cars with my insurance. I said yes and he demanded that I have to show proof. I took a screenshot of my ID car where it shows: Damage to rental cars is covered. So now he is demanding proof, that I have “Collision” on my policy. I am getting excited, stopped the conversation and called Progressive. I talked to an agent and they send me a copy of verification of my policy. BTW Progressive was absolutely helpful in this situation, I give them 5 stars.
However, in the meanwhile a real person (Ms. Ann Purity) was available behind the counter and I showed her the document on my phone. She insisted that I need to have “Collision”. I never had an argument like that when I picked up a rental car, so I asked her, why do I need this coverage when my insurance covers rental cars? So she is getting upset and aggressive with me, tells me that I don´t get the car when I have no coverage for “Collision” on my policy. With other words, she is threatening me - if I don´t buy the extra insurance - I don´t get my car. It was a very bad experience dealing with this agent because she used the leverage, no insurance no car.
So what can I do? Nothing, because I need a car for my vacation. So I paid for this ridiculous scam $ 167.00. And what did I get? An old damaged and dirty Nissan Sentra.
Yes, they had one of the lowest prices online and that’s how they lure you in. And screw their customers while they have no alternative. This situation was extremely frustrating, especially when you on vacation. So do yourself a favor and go to a rental car agency with a good reputation.
DO NOT RENT FROM THIS COMPANY. This is not just a case of poor service; it is a systematic scam designed to drain your bank account through fraudulent damage claims and a confusing web of shell companies.
The Scheme:
1. Identity Confusion: We booked through ACE, but upon arrival, the office operated under a completely different name.
2. The "Ghost" Charge: A third, unrelated company handles the security deposit. They reserve a large sum 5600 PLN about 1500 EUR, which is then automatically deducted without your consent.
3. Fake Damage Reports: Shortly after returning the car, a fourth company sends a fabricated damage report, referencing an obscure insurance provider to give the scam a veneer of legitimacy.
4. Zero Accountability: Once they have your money, their customer service goes completely silent. They do not answer emails, calls, or disputes.
Final Verdict:
They rely on the complexity of multiple company names to make it impossible for you to track down who is responsible. It is a calculated trap. Save yourself the stress and the money—book with a reputable, transparent agency instead.
Terrible car rental company. I returned the car after several days of use, and the staff pointed out a tiny micro-scratch on the windshield as an excuse to keep my €900 deposit. Completely unacceptable and feels like a scam. I strongly recommend avoiding this company unless you want to lose your time and money.
Was charged over 300$ for the extra insurance after declining...refused to refund money...this just happened will be calling cc company and BBB...never had this happen with other company's
I don't know where to start. We had to take 2 shuttles to get to the rental car. Then when we sign for the vehicle they force you to buy their insurance. I explained I've rented plenty of cars without added insurance but the agent would'nt budge. Then when we return the vehicle they add another $30.00. For a grand total of an extra $240.00 for the 4 day rental. After I got home and checked the reviews I saw how bad this company is rated and I can see why. Do yourself a favor and stay far away from Ace Car Rental.. Trust me
Alquile un coche en Las Vegas. Compré un seguro a través de un tercero y también tengo cobertura en mi póliza de auto. La mujer en el mostrador de alquiler me dijo que ya tenía seguro. Me aconsejó que inicializara en la pantalla pequeña. Ella dobló el contrato de alquiler y lo guardó en una carpeta. No me di cuenta de que había añadido un seguro adicional hasta que lo vi reflejado en mi tarjeta de crédito. Es crucial revisar el contrato de alquiler antes de firmar. Son expertos en estafar dinero a sus clientes. Además, habrá cargos adicionales en la factura final, algunos de los cuales nunca había escuchado. Házte un favor y alquila con una compañía de renombre. Aprendí una lección valiosa en esta experiencia.
I strongly recommend avoiding this rental service. Now I understand why many people choose not to use them. I ended up spending over $2000 on a van that had scratches, and it didn’t even come with a spare tire. I found myself stranded on the roadside for over five hours waiting for help.
An absolute scam - very rude service and an intentional attempt to overcharge. This was evident both to us and to another couple renting a car, not to mention an elderly gentleman who was mistreated. Avoid this service at all costs.
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ACE Rent A Car is an affordable, independent car rental brand that services customers in more than 50 countries around the globe.
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