I recently passed my driving test and received a great offer with a black box. Unfortunately, I was involved in an accident that was not my fault, resulting in no injuries and minimal damage. However, they have declared my car a total loss but have not canceled my policy, expecting me to continue monthly payments for a vehicle I cannot use. Every time I try to contact them, I end up on hold for 30 minutes, only to be disconnected or transferred between multiple departments. My car was fully operational, and now I am left without transportation as they claim it is beyond repair.
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