For Turkish readers, the Turkish explanation follows my English explanation.
Scroll down for the Turkish translation.
Türk okuyucular için Türkçe açıklama İngilizce açıklamamın ardından gelmektedir.
Türkçe çeviri için aşağı kaydırın.
Unfortunately, I have to rewrite my review on Trustpilot. While the hospital looks and behaves very professionally from the outside, the reality — in terms of results and what actually happens during the process — is not good at all. Abysmal, to be perfectly honest. I want to save other people the hassle, time, and money by warning them not to get involved with Acibadem Hospital, at least not the one in Taksim.
Let me tell you about my experience.
Otoplasty — medical stigmatization and terrible results
With my otoplasty, I was medically stigmatized — that was the first thing they did wrong. As for the result itself, I showed the surgeon many photos and physically demonstrated exactly what I wanted. The result? Atrocious. He created a telephone deformity in the right ear and bent the cartilage back so much that it looks unnatural. Family members even commented on how bad it looks. I specifically asked him to close the gap between my ears and the side of my head — the gap is still there. In other words, a completely terrible job.
I was told Dr. Ettoz was better than the doctor I originally wanted. The result proved otherwise.
And Acibadem has zero follow-up — at least in my case. Even after my surgeries, nobody discussed the results with me. Nobody checked whether things were normal or abnormal. No explanation of what was done. Nothing at all. Absolute silence.
Rhinoplasty — nightmare experience
The day of surgery was a nightmare. After the operation, instead of moving me to my room, they kept me in recovery for about four hours. I literally called the manager and told them I was leaving because my anxiety was through the roof — watching an elderly woman mumbling while nurses shouted “wake up, wake up” at patients felt completely wrong.
Eventually I was moved to my room — which, by the way, had a terrible television despite costing thousands of pounds. Compare that to LIV Hospital in Istanbul, which genuinely feels like a five-star hotel. Here? Rubbish.
After surgery, immediate care was fine. Then came the cast removal.
They had placed two plastic supports deep inside my nose. The nurse removed one, but couldn’t remove the other. The doctor tried — blood everywhere, agonizing pain, felt like torture. I was told I had to return the next day for a twilight procedure because there was “no other way.” No discussion of my surgical results at all.
I returned. They kept me waiting for hours again and made me change into a gown for what was supposed to be a simple procedure. Then the anesthesiologist tried to knock me out without consent. I had to stop her and explicitly say no propofol. She laughed. The doctor pressured me into it. Eventually they sedated me anyway.
I woke up, bleeding, and walked out — only to be stopped and asked to pay £350 for the procedure caused by their own mistake. Nobody warned me beforehand. Even the staff admitted I was right.
I told the manager: take the money and lose my future surgeries (worth £20–40k), or let me leave with dignity. He stood there clueless. I made a scene and left. Another patient nodded and said they also had bad service.
Later they called offering a refund or $3,000 discount for another surgery. I said I’d consider it if refunded. They never refunded anything.
Rhinoplasty result — primary issue not fixed
The main reason I had rhinoplasty was a deviated septum causing a visible lump. Three months later, I can literally feel the deviation still there. The lump remains. The top “reconstructive specialist” did not correct the primary issue.
Even my mother asked: wasn’t that the whole point of the surgery?
General experience
Pre-surgery coordinators are good. After surgery, you’re a ghost. Turkey operates like a factory: patient king before payment, nonexistent afterward.
Quality care is determined by post-care support — discussion, reassurance, follow-up. None of that exists here.
From stigmatization, botched surgeries, attempted surprise charges, and nonexistent follow-up — completely unacceptable.
I am both a British and Turkish citizen and will write this in Turkish as well. This is not propaganda or sabotage — this is an objective experience.
Do your research. Consider LIV Hospital, Medical Park, or Şişli Memorial.
But do not use Acibadem Hospital. Not even in the slightest.
Claim your business profile now and gain access to all features and respond to customer reviews.
Acibadem Health Point is a one-stop international patient center that serves medical and healthcare tourists. At Acibadem, we always strive for excellence and aim to make medical tourism convenient and reliable for thousands of international patients who visit Turkey every year.
