Review Time
I had a great impression about Acibadem healthgroup team, we had a visit in early July 2025 with great hope to find final treatment solution which we have successfully achieved
I would like to express my deep gratitude to all staff especially to our lovely doctor Baheddin Çiçek and Ismayil Hamzaoglu, very supportive nurseries very supportive Samira as
a translator May God bless and protect all team members!!! 🙏
For Turkish readers, the Turkish explanation follows my English explanation.
Scroll down for the Turkish translation.
Türk okuyucular için Türkçe açıklama İngilizce açıklamamın ardından gelmektedir.
Türkçe çeviri için aşağı kaydırın.
Unfortunately, I have to rewrite my review on Trustpilot. While the hospital looks and behaves very professionally from the outside, the reality — in terms of results and what actually happens during the process — is not good at all. Abysmal, to be perfectly honest. I want to save other people the hassle, time, and money by warning them not to get involved with Acibadem Hospital, at least not the one in Taksim.
Let me tell you about my experience.
Otoplasty — medical stigmatization and terrible results
With my otoplasty, I was medically stigmatized — that was the first thing they did wrong. As for the result itself, I showed the surgeon many photos and physically demonstrated exactly what I wanted. The result? Atrocious. He created a telephone deformity in the right ear and bent the cartilage back so much that it looks unnatural. Family members even commented on how bad it looks. I specifically asked him to close the gap between my ears and the side of my head — the gap is still there. In other words, a completely terrible job.
I was told Dr. Ettoz was better than the doctor I originally wanted. The result proved otherwise.
And Acibadem has zero follow-up — at least in my case. Even after my surgeries, nobody discussed the results with me. Nobody checked whether things were normal or abnormal. No explanation of what was done. Nothing at all. Absolute silence.
Rhinoplasty — nightmare experience
The day of surgery was a nightmare. After the operation, instead of moving me to my room, they kept me in recovery for about four hours. I literally called the manager and told them I was leaving because my anxiety was through the roof — watching an elderly woman mumbling while nurses shouted “wake up, wake up” at patients felt completely wrong.
Eventually I was moved to my room — which, by the way, had a terrible television despite costing thousands of pounds. Compare that to LIV Hospital in Istanbul, which genuinely feels like a five-star hotel. Here? Rubbish.
After surgery, immediate care was fine. Then came the cast removal.
They had placed two plastic supports deep inside my nose. The nurse removed one, but couldn’t remove the other. The doctor tried — blood everywhere, agonizing pain, felt like torture. I was told I had to return the next day for a twilight procedure because there was “no other way.” No discussion of my surgical results at all.
I returned. They kept me waiting for hours again and made me change into a gown for what was supposed to be a simple procedure. Then the anesthesiologist tried to knock me out without consent. I had to stop her and explicitly say no propofol. She laughed. The doctor pressured me into it. Eventually they sedated me anyway.
I woke up, bleeding, and walked out — only to be stopped and asked to pay £350 for the procedure caused by their own mistake. Nobody warned me beforehand. Even the staff admitted I was right.
I told the manager: take the money and lose my future surgeries (worth £20–40k), or let me leave with dignity. He stood there clueless. I made a scene and left. Another patient nodded and said they also had bad service.
Later they called offering a refund or $3,000 discount for another surgery. I said I’d consider it if refunded. They never refunded anything.
Rhinoplasty result — primary issue not fixed
The main reason I had rhinoplasty was a deviated septum causing a visible lump. Three months later, I can literally feel the deviation still there. The lump remains. The top “reconstructive specialist” did not correct the primary issue.
Even my mother asked: wasn’t that the whole point of the surgery?
General experience
Pre-surgery coordinators are good. After surgery, you’re a ghost. Turkey operates like a factory: patient king before payment, nonexistent afterward.
Quality care is determined by post-care support — discussion, reassurance, follow-up. None of that exists here.
From stigmatization, botched surgeries, attempted surprise charges, and nonexistent follow-up — completely unacceptable.
I am both a British and Turkish citizen and will write this in Turkish as well. This is not propaganda or sabotage — this is an objective experience.
Do your research. Consider LIV Hospital, Medical Park, or Şişli Memorial.
But do not use Acibadem Hospital. Not even in the slightest.
Doctor Yildiz saved life to my brother.Every doctor i contacted before Acibadem told me "The battle is lost",but doctor Ibrahim Yildiz decided to try to fight for life of my brother, and now he is felling well!We are very grateful!!!Thank you so much.And best regards to JANA.
After hearing that my son needs an operation, we wanted to get opinion from Acıbadem. We called them and got appointment. When we arrrived, all services were on time, with no waiting. The doctor was so professional and he was the man of his title honestly. He decided for the operation as well. The room was prepared and the tests were carried on without any obstacle. I mean in all aspects. The next day the operation was without any issue and on time. It all went well. We wre informed in every step. Our room was like a five star hotel including the meals. The head doctor, the assistant and the head nurse was visiting us during the day many times to have a check. They were so friendly and professional. They were aware of the job they were doing. Hope I will never need a medical need in my life but it becomes necessary again, my address is right there. You will be able to reach them any time in case of need.
Also, small but important detail is , they preapred the operation and treatment details in English as well so we could show it to the doctor in the country we live. The doctor in here read it and told us that it was abvious that we were quite good at their job.
Thanks a lot.
I wanted to take a moment to share the exceptional experience I had with Leon at the Acibadem Healthpoint. Leon is truly a dedicated Health Operator who went above and beyond during the schedule of my visit.
From the moment of my appointment, Leon ensured that all my check-ups were handled seamlessly. He constantly kept me informed about each step of the process, making me feel at ease. Even after my appointments, Leon followed up with me to make sure everything was handled smoothly and that my expectations were met.
Leon’s impeccable service mindset and genuine care make him not just a great representative of the hospital but also a true service expert. His dedication and commitment to providing top-notch care service is truly commendable.
Thank you for having such outstanding professionals like Leon on your team.
Effective communication with the team. I received all the information I needed and the treatment plan was excellent. The online consultation provided a valuable opportunity for me to understand the entire process. Lastly, I truly appreciated the team's availability.
The medical service was impeccable. My consultant was incredibly kind, guiding me through the process before my arrival and selecting the best specialists. Translators were available and assisted me outside the hospital. I am very pleased and will return for follow-ups. While the costs may be high for those without insurance, the medical treatment exceeded my expectations.
I recently underwent an executive health checkup at the clinic in Kartal, and the experience was outstanding—largely due to the representative who was my main point of contact throughout the process. From the first interaction, her communication was clear and reassuring. She provided precise instructions, anticipated questions, and followed up daily to ensure everything was on track. She flawlessly coordinated all logistics—from scheduling to transportation—making a potentially complex process feel effortless. Her professionalism and genuine commitment to patient experience truly set a high standard for international care coordination. I cannot recommend her enough. She represents the clinic at the highest level, and because of her, I will confidently refer many international patients to this clinic. If every patient had an advocate like her, healthcare abroad would be not just accessible but exemplary.
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Acibadem Health Point is a one-stop international patient center that serves medical and healthcare tourists. At Acibadem, we always strive for excellence and aim to make medical tourism convenient and reliable for thousands of international patients who visit Turkey every year.
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