Horrible customer service to began with. Of course the approval process is very quick and easy so they can sink their teeth into your bank account. After paying a lease for 7 months (total of $2100 for a $1100 couch). I contacted them to cancel the lease. Was given two options, have rent a center pick up the couch or donate it to a non profit. Well I picked to have it picked up, then was told there were no Rent a centers available to pick it up, I chose to donate it. After donating it Nov 24, 2025 i was assured my account was going to be closed and no further charges were going to be made. Well my account was charged on Dec 16th and Jan 2, 2026. I immediately connected their "customer dis service" and was again assured I would be refunded and it was their mistake. Well fast forward to today, I was contact by acima and was told i had a outstanding balance!!! What a joke. After being the phone with several non english speaking agents I finally got through to a supervisor who's name was Janice... She even admitted over and over that it was a mistake and an error on ACIMA but they ended with "unfortunately" we will not being refunding you. But then said well the most she could refund was $83!! This company will rob you blind then expect you to thank them. I will never use them again and I will make sure to tell the world to never ever think about using them. They are a dirty company. I wish I looked into them before signing that lease. They take advantage of people. I wish I could them negative stars.
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