After two hours of various pick-ups, we faced an eight-hour journey with minimal breaks. Upon arrival, we encountered chaos at the hotel with poor signage and a room change needed. The food was cold and inedible, and we spent a freezing night due to a malfunctioning heater. I tried to reach out to the company, but once they received payment, customer service was non-existent. My follow-up emails went unanswered.
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