Purchased a piece of equipment less than a year ago and had a one-year warranty included. It failed prior to warranty expiration. Submitted a claim. Claim denied after a day later after a representative validated the claim. Email exchange below"Hi there,Thanks for reaching out.I have successfully verified your order details based on the information you have provided.The device within this order comes with a 1-Year Guarantee from the date of purchase. You can file a warranty claim through this link. Please include evidence (photos, video, etc) in your submission to show the defect. It would help our technicians properly diagnose the issue and give a proper resolution.Please let me know if you have any further questions or concerns regarding this process. I would be glad to assist you."Stay away from this company"Hello,This email is in response to a recently submitted warranty claim on acmerevival.comUpon further review, we’re unable to approve your claim at this time. This is typically a result of a violation of our terms of service, or an exclusion from our warranty coverage that applies to your claim.We do regret we weren’t able to assist further at this time."--AnneAcme Revival Help Desk NAAcme Revival Denver
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Acme Revival is an American reverse engineering firm based in Denver, Colorado. They are best known for repair and remanufacturing of speciality commercial electronics. Acme formed in 2020 during the height of the COVID-19 pandemic repairing critical medical devices that were experiencing a shortage. In 2023 they announced they had successfully repaired 10,000 speciality medical devices to date. Acme has come under scrutiny for publishing details of repairs including their own schematics and repair techniques manufacturers claimed may compromise proprietary information.See more