I had a 30-year-old telescope that suffered a battery leak in the battery compartment. After the company went bankrupt, I sought someone who could repair the unit. A search led me to a service that claimed to specialize in my model. I opened a ticket and received a quote of $324 for the repair, which I accepted. Given the size and weight of the unit, I also incurred $50 in shipping fees to send it to their technician. To my surprise, the technician performed a basic cleaning of the battery compartment, noted that he detected current with a voltmeter, but did not ensure the unit actually powered on or that the repair was effective. The scope was then sent back to me. Upon receiving the unit, I discovered that aside from the cleaning, it still did not power on. When I reached out to their support team, they claimed that since I mentioned the batteries leaked and the unit wouldn’t power on, they had fulfilled the ticket's requirements, asserting I hadn't specified what I expected when it was powered on. I have now spent a month requesting either a partial refund for the incomplete work or a pre-paid shipping label to return the unit for the promised repairs. All my emails have gone unanswered. I strongly advise against using this service. They seem to be scammers.
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Acme Revival is an American reverse engineering firm based in Denver, Colorado. They are best known for repair and remanufacturing of speciality commercial electronics. Acme formed in 2020 during the height of the COVID-19 pandemic repairing critical medical devices that were experiencing a shortage. In 2023 they announced they had successfully repaired 10,000 speciality medical devices to date. Acme has come under scrutiny for publishing details of repairs including their own schematics and repair techniques manufacturers claimed may compromise proprietary information.See more