I just recently had a problem with Acme I’ve placed other orders back in September and again in October for Milwaukee tools from Acme and the orders went great I got the product and no issues. We then come to an order that I placed in the first half of December for several items one of them was a Milwaukee heated hooded jacket as a Christmas present to myself , the jacket I had was falling apart as soon as I got my new one I thankfully trashed my current one then I had several other items another item was a screw driver type pick set , and then there was a packout regular screw driver and prybar set. I received my jacket actually the day after Christmas and some of the other stuff in my order all except the screw driver pick set and the screwdriver prybar set I just had to wait on that a few more days. We had a really warm Christmas here where I live so I hadn’t used my jacket yet and when I opened the package and took it out and put the battery in and turned it on with a fully charged battery it died after like 5 minutes I took that battery off and put another battery on and nothing it no longer worked I could occasionally get it to come on for a minute or so then right back off so I contacted Acme and she gave me a couple of solutions we could do I could send this one back and they could get me another one but it was going to be a good while it is on back order keep in mind I already trashed my original jacket for this wonderful jacket which the jacket was fine just the heated part didn’t work, my next option was to just send it back and they would give me a refund , and my third and final option was to keep the jacket and they would give me a discount which I would prefer have a working heated jacket that’s why I ordered it but if it was going to be worth it I’d just keep it then I got their offer which the customer service person said I wouldn’t like is to just give me $20 back on the purchase price, so now I am without coat because I sent it back thanks for that by the way Acme, then keep in mind I had two more items that was still to be delivered the first the pick set I got several days late the second get this conveniently went on to the back order list imagine that, so it would take some kind miracle to get me to do business with them again which is a shame because they had some good deals and until this was always very good company. Sorry so long of a review I’m just venting.
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