I recently encountered an issue with the service after previously placing successful orders in September and October for tools. My latest order in early December included several items, notably a heated jacket I intended as a Christmas gift for myself. Unfortunately, the jacket I received after Christmas didn’t work; it turned off after just a few minutes. I contacted the service for assistance and was offered a few options: return it for a replacement, get a refund, or keep it for a small discount. I opted for the refund but had already discarded my old jacket. To make matters worse, two other items from my order were delayed, with one going on back order. This entire situation has left me frustrated, especially since I had previously enjoyed shopping with them. It's disappointing, considering they had good deals before this experience.
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Best online tool store for power tools, woodworking tools, and cordless tools from Milwaukee, DeWalt, Makita, and more! Free shipping on orders $199+!
