I ordered expensive boots expecting high quality. However, after wearing them just once, the sole was completely worn down and damaged, with pieces breaking off. I am extremely disappointed— cheaper shoes don't wear out this badly after a single use. I emailed them 1–2 weeks after my purchase, but I was made to wait 1.5 months for a response, only to be told that this is 'normal' and they couldn't assist me. I have never faced such terrible customer service. I will never order from this platform again! Their support is the worst ever. I will also not buy boots from this brand again due to the poor quality.
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