If I could give this no stars, I would. There have been TWO separate instances where my partner and I received no communication regarding our orders. After the first issue, I decided to be understanding since it was a "small family-run business." Initially, clear communication followed my inquiry, so I thought everything was okay. We were given a voucher because our first item was out of stock, and the customer service team failed to inform us. Without my email, I doubt I would have learned about it. I used the voucher to purchase more supplies for my tortoise, as he needed some items that were supposedly "in stock." I placed the order on the 12th, and now it's the 22nd with no updates or dispatch email. I emailed 3-4 days ago but received no response, leaving me in the dark once again. I've also received multiple emails stating that the last dispatch days were the 17th-19th for Christmas delivery, and I ordered on the 12th of December. Receiving a voucher only to be disappointed again was pointless. I regret not reading the reviews beforehand and doubt the authenticity of the positive ones. It's frustrating when reptile supplies are already hard to find, only to be let down by a company that claims to be family-run yet seems uninterested in communication. I even tried reaching out via WhatsApp, but I was ignored. AVOID THIS COMPANY UNLESS YOU WANT TO BE DISAPPOINTED.
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A Coombs Pet Centre is an independent, family-run Pet Store in the heart of Brighton and Hove. Established back in 1934 and winners of Pet Retailer of the year we pride ourselves on our service and extensive product range.
We use our experience and knowledge to bring our customers the very best products for their pets and we are constantly learning and researching the latest innovations so that you have access to the newest products on the market.
With two stores and a website delivering nationwide via DPD, we are excited to welcome new and old customers to visit our website at www.acoombs.co.uk. If you can't see what you're looking for simply give us a call on 01273 738016 and we will try our very best to source the items for you.See more
