Review Time
This was my first time ordering a prescription, and I chose this service based on positive reviews. I submitted my prescription online and called to inquire about the delivery time. I spoke with a very helpful representative who informed me it would take about two days. As promised, my order arrived today (Thursday). My dog requires long-term medication, and I will definitely continue using this service in the future. Thank you! 😊
If I could give this no stars, I would. There have been TWO separate instances where my partner and I received no communication regarding our orders. After the first issue, I decided to be understanding since it was a "small family-run business." Initially, clear communication followed my inquiry, so I thought everything was okay. We were given a voucher because our first item was out of stock, and the customer service team failed to inform us. Without my email, I doubt I would have learned about it. I used the voucher to purchase more supplies for my tortoise, as he needed some items that were supposedly "in stock." I placed the order on the 12th, and now it's the 22nd with no updates or dispatch email. I emailed 3-4 days ago but received no response, leaving me in the dark once again. I've also received multiple emails stating that the last dispatch days were the 17th-19th for Christmas delivery, and I ordered on the 12th of December. Receiving a voucher only to be disappointed again was pointless. I regret not reading the reviews beforehand and doubt the authenticity of the positive ones. It's frustrating when reptile supplies are already hard to find, only to be let down by a company that claims to be family-run yet seems uninterested in communication. I even tried reaching out via WhatsApp, but I was ignored. AVOID THIS COMPANY UNLESS YOU WANT TO BE DISAPPOINTED.
I found the communication to be severely lacking. I ordered items listed as in stock, but received no updates about low stock levels or delivery status. When I inquired about my order, I was informed that the items were out of stock, with no indication of when they would be back. The alternatives offered were unsuitable and different from what I originally paid for. I'm quite disappointed with the service from a company I had read positive things about. I would recommend avoiding orders from this place.
I had an unsatisfactory experience! I ordered urgent prescription medication for my dog, and even though the order was processed and paid for with priority shipping, there was no update after four days. When I reached out, I was finally told the medication was out of stock, despite being listed as available online. I hope others do not mistakenly order something so critical! Very poor customer support.
I had a terrible experience! I ordered some necessary medication for my dog, which was paid for with priority delivery, but four days later, there was still no update. When I contacted them, I was told the medication was out of stock, despite it being listed as available online. I hope others don’t mistakenly order something so crucial! Very poor customer service.
After spending a significant amount with this company, I am shocked by how my latest order was managed. I ordered items marked as in stock, expecting delivery within a week, but heard nothing. I had to reach out for updates, and even then, there was no follow-up. Eventually, I learned that part of my order had just arrived, indicating they were never in stock as advertised. The rest of my order took almost a month to arrive, with no proactive communication from the company. This level of service is unacceptable. I had to purchase my dog's food elsewhere, and it arrived quickly without issues. Given this experience, I will not be returning.
The customer service here is exceptional, going above and beyond to assist. The team is thoughtful, caring, and understanding. Delivery is prompt, and they offer a great selection of products that aren't easily found in other stores. Thank you for the excellent service; I will definitely be a regular customer.
This online pet store is consistently reliable! I've ordered multiple times and have found it to be one of the most dependable places. The website is user-friendly, prices are reasonable, and my orders arrive promptly. What stands out is the responsive support; when I had a question about pet food, I received a thoughtful reply quickly. Everything arrives well-packaged and as expected, making it evident that they genuinely care about their customers. I wholeheartedly recommend them for pet supplies.
This was my first order, and I received an incomplete shipment. The invoice stated that a refund for the missing items would be processed within a few days, but I still haven't received it and have had no response from the company despite my follow-up. Additionally, several tins were delivered dented, which is quite disappointing.
As a first-time customer, I ordered flea treatment for my cat. It took nine days for delivery, and the vet was unavailable for several of those days, so nothing could be processed. This is not acceptable. I will not be using this service again.
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A Coombs Pet Centre is an independent, family-run Pet Store in the heart of Brighton and Hove. Established back in 1934 and winners of Pet Retailer of the year we pride ourselves on our service and extensive product range.
We use our experience and knowledge to bring our customers the very best products for their pets and we are constantly learning and researching the latest innovations so that you have access to the newest products on the market.
With two stores and a website delivering nationwide via DPD, we are excited to welcome new and old customers to visit our website at www.acoombs.co.uk. If you can't see what you're looking for simply give us a call on 01273 738016 and we will try our very best to source the items for you.See more
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