Horrendous, rude, trying to charge for extras even though already paid.Was arranged via insurance after spending 2 weeks in hospital abroad, arrived Southend airport, transferred by wheel chair off plane, was supposed to be waiting in arrivals but got a call saying walk to McDonalds which was100’s of metres away, we tried explaining we needed pickup outside arrivals as my wife was in a wheelchair, he then started demanding extra money to go there plus other numerous charges, shouting pay pay pay or not come in broken English, made my wife burst into tears-as she was still recovering, and wanted to just go home, she hung up then another phoned with similar demands & wouldn’t come close to pick us up.Eventually a nice lady called asking what had happened & apologised but we didn’t feel safe travelling with them, we will report this to our insurance company and urge everyone to look elsewhere this taxi service employs anyone it seems. And has degraded significantly.
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