I wanted to share my recent experience with the service regarding my ebike. They declined to provide a new charger despite my following all their instructions. As a result, I decided to spend an additional amount on a new one. When I tried to order it online, I found that the specific charger for my bike was out of stock. This situation has led me to believe that the company is not reliable. I strongly advise against making a purchase from them. The products are sourced from overseas, and the customer support is very poor. BE CAUTIOUS!
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Actbest's design team in California, USA, focuses on developing high-quality and high-performance electric bicycles, combining innovative technology with excellent industrial design, and is committed to providing top-notch after-sales service.
