The order for the ring bell was placed on January 9th, 2026. While we received immediate confirmation, the delivery has been delayed without any updates or tracking details shared so far.We were informed that the delay is due to backlog //high demand.A status update was expected on Monday, 12.01.2026, but despite a reminder email(s), no updates have been provided, and the team has gone completely silent. With full payment made, I, as the customer, have had to follow up on this issue, wasting time on emails and bearing the inconvenience. Similar concerns are common on this platform, yet the team appears to ignore these repeated delays, showing no learning. The automated email promises feedback within 24 - 48 hours, but nothing follows afterwards.Is this not akin to fraud- paying for an item and being left clueless while the platform that should follow up remains silent? I pity us as customers, having to continually request updates despite paying in full, only to be met with vague apologies like "We regret" or "We apologise for the delay," which mean little. Please prioritise delivering the item, and if your apologies are genuine, consider refunding part of the money for the inconvenience caused.The above (1) star is to be read with (minus) in front !!Update 1Original order placed on 09.01.2025.Update date 16.01.2026. Status - Order delivery/Tracking details awaited after (7) days.I was contacted around the time this review was uploaded. However, no dispatch details have been shared to date. The order was scheduled to ship on Monday, and per the update below, it was rescheduled to Thursday. It's Friday, and so far, regarding the delivery of my order, nothing has changed. Ring doorbell is not "Krypnyte", it is an off-the-shelf item readily available across all electronic outlets. The review above represents the inherent way the Activate on demand grievance procedures work, which can be superimposed with all other same or similar complaints posted on this platform. No corrective or preventive actions implemented. When a customer posts a review on such platforms, they will receive attention; otherwise, they will be put on hold. In my case, the response came only after I received your email on this platform and addressed the concern with Direct ID. The above rating reflects the service provided and the experienced transfer. The discount offered for the headache that follows is not acceptable, and to avoid further escalation of this matter, we request that a firm delivery date be confirmed within the next 72 hours. I have paid for my order and request that the order be delivered as soon as possible. The apologies are empty, as they neither alter the outcome of the delayed shipment nor compensate for the inconvenience, nor do they represent a firm commitment to improving future shipments. So far as order is delivered I am good in a manner that i receive it with a pinch of salt and never show up on your platform, as not worth time hessel it comes with !!!Update 2 - 19.01.2026 Justin Saves the Day for Activate on demand !!The order is delivered today .I was reached out by Justin on 16.01.2026 by way of emails and phone call to discuss concerns pertaining my order and to ensure that the matter is amicable resolved to my entire satisfaction.Updating the above rating for his honest discussion and having personally followed up on this matter.Goes on to show how an individual alone (Justin in this case)can turn mere customer "service" into customer "care" and save the day for an organisation! Thanks to Justin for his time and efforts !! 👌
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