Review Time
I ordered an Samsung A17 5G as a part of an offer/discount on my banking app on 19/03/26 I received an initial email to confirm my order which had all the info, this was seconds after the I placed my order.
Although I have not been given an expected delivery date which is a bit concerning because I’ve just spent so much and these guys won’t even let me know when they will deliver it. I had initially no intentions of buying the phone online as it’s for someone’s birthday which is next week but since it was on offer and on the website it said quick standard shipping I placed the order. I bought it which I need it for next week and now I’m concerned if it will even arrive by then as I’ve just read some reviews and it’s not only me having this issue all these other people have had it a lot worse, meaning weeks of no body getting in contact of where their order is. I would really appreciate if there was any better way to contact these guys or if the delivery will take to long is there any way to cancel my order, it’s been all this time.
But I am still waiting.
I was not expecting that but wow! The customer service is amazing, I sent this review yesterday and just earlier on I got a call from their customer support team which had tracked down my order and answered all my questions and worries I was having regarding this sale. The problem is now solved, loved the quick and detailed response.
I ordered an Samsung A17 5G as a part of an offer/discount on my banking app on 19/03/26 I received an initial email to confirm my order which had all the info, this was seconds after the I placed my order.Although I have not been given an expected delivery date which is a bit concerning because I’ve just spent so much and these guys won’t even let me know when they will deliver it. I had initially no intentions of buying the phone online as it’s for someone’s birthday which is next week but since it was on offer and on the website it said quick standard shipping I placed the order. I bought it which I need it for next week and now I’m concerned if it will even arrive by then as I’ve just read some reviews and it’s not only me having this issue all these other people have had it a lot worse, meaning weeks of no body getting in contact of where their order is. I would really appreciate if there was any better way to contact these guys or if the delivery will take to long is there any way to cancel my order, it’s been all this time.But I am still waiting.I was not expecting that but wow! The customer service is amazing, I sent this review yesterday and just earlier on I got a call from their customer support team which had tracked down my order and answered all my questions and worries I was having regarding this sale. The problem is now solved, loved the quick and detailed response.
I placed an order for an Oura ring after purchasing the sizing kit through them. This should have applied £10 off of the product, turns out I needed to email them for a code to get the £10 off (wasn’t clear).No delivery options meaning I won’t receive the product until later than needed (looks like standard working day delivery is used).Absolutely no way to contact the company, expect 2-3 day response to email with requests for contact being ignored.
I ordered an Ninja Air fryer on 06/03/26 I received an initial email to say the item had been shipped, this was on the 09/3/26.I have email twice now, to see if i could be give an expected delivery date. I receive an automated email back with a ticket number and stating i would receive a response in 24hr -48hrs..I am still waiting.
I am surprised by some of the reviews about this company as my experience on purchasing an Oura ring from them was flawless. Sizing kit arrived the next day and when I ordered the ring it arrived 2 days later. Their customer service is also fantastic, replies received very quickly, even at the weekend! Thank you guys I would not think twice about using your company again.
Bought a galaxy watch through my bank (every day offers) which led to purchasing through this company.When I received the watch, I couldn't insure it because of it's origin (serial number was registered outside of the UK).They promised me a return and full refund. It's been over a week after being promised a return label and I still haven't been sent one.I raised it again and have been told that the relevant department have been notified and I will be sent a return label soon.I feel I am being made to wait around so I am now sitting outside of the return window.All I get is template emails and promise of some other department getting in contact, which they never do.
05/02/26 I ordered a Ninja Blast Max Portable through the Vodafone rewards site, I didn't receive any order confirmation.10/02/26 I emailed the company for delivery details & which company or service is delivering.12/02/26 Activate on Demand replied that DPD were the courier and that they would ask DPD for details.14/02/26 company says that DPD says they had tried multiple times to deliver.I worked from home that entire week, Amazon & Royal Mail were able to deliver but somehow my address defeated DPD. Still, at least I have cctv of the invisible DPD courier in the invisible DPD van attempting to make the delivery 🙄Very poor and Activate onDemand didn't show the slightest bit of interest!
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