Total farce! They DO NOT answer the phone at any time!!!Faulty shark rob 2 in 1 hoover after 1 month! Shark not interested and these guys just don't answer the phone!Avoid Activate on Demand and Shark!Now the hoover has been returned with proof of receipt and they now need to "make sure they have it before refunding!"This is honestly a complete nightmare. Do not buy from this company
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