Contacted active era regarding a faulty product in warranty. Told was bought from Debenhams so try to sort with them but come back if any issues. Debenhams in liquidation so never received refund. Came back to active era and emails are all replied by their virtual assistant. Saying that they won’t honour the warranty. I’m pretty sure a manufacturers warranty is with the manufacturer and not the retailer. Disappointing another good brand that have lost their core morals by relying too heavily on AI support features. Initially a 1 star review. However active era have taken the time to resolve the issue personally with me and therefore I have updated my rating.
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Active Era is a leading manufacturer in sports and outdoor products fusing design and function for both recreational and professional use. Active Era’s range of air beds and sleeping bags are fast becoming the new industry standard.
