I woke up to a notification from my bank app, revealing that booking.com had charged me $490 for a booking I never made! Attempting to contact them was an absolute nightmare. Without a reservation number, something I didn’t have, I was left with no way to call them. Emailing was near impossible; their responses were painfully slow and utterly unhelpful.After a month of relentless emails, I was still in the dark about what had happened or if I would ever see a refund. They simply stopped replying! Frustrated, I had to contact my bank to raise a dispute. Finally, I received word that their finance team would “investigate,” but it could take another 7-12 business days to finalize, and even then, I might not get my money back!This experience has been nothing short of a disaster. Do NOT use this company! They are utterly untrustworthy and their customer service is a complete joke!
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