Review Time
Booked a valentines weekend through booking.com at the Limehouse library hotel double room. We had confirmation proof of this. When arriving we are taken to our which was a twin room. Once speaking to the hotel, they received our booking via other third party company showing twin room. This is not what our confirmation has said on booking.com. Once we explained this and also sent proof of this to booking.com, they did nothing! The hotel did not even offer to change the room or move the beds. They were very unhelpful- so shocking the Booking.com would use such a hotel under thier name. No compensation no remorse no help! On valentines evening me and my husband are stranded in the middle of London Booking.com do nothing! No refund no compensation no help! Booking.com have a lot to answer for! Disgusting customer service.
This company should be rated -5 stars.
Booked a valentines weekend through booking.com at the Limehouse library hotel double room. We had confirmation proof of this. When arriving we are taken to our which was a twin room. Once speaking to the hotel, they received our booking via other third party company showing twin room. This is not what our confirmation has said on booking.com. Once we explained this and also sent proof of this to booking.com, they did nothing! The hotel did not even offer to change the room or move the beds. They were very unhelpful- so shocking the Booking.com would use such a hotel under thier name. No compensation no remorse no help! On valentines evening me and my husband are stranded in the middle of London Booking.com do nothing! No refund no compensation no help! Booking.com have a lot to answer for! Disgusting customer service. This company should be rated -5 stars.
Bad place to buy tickets for Flights. I tried to change and they said. Look the airlines office to change and the airlines office said, this is total responsability of the booking.com. Im here for hours tring and nothing. No recommend!! " I completely understand your concern. When we first attempted to make the changes, we encountered an error on the portal. Please be assured that the refund has already been processed from our end. Regarding the dates, I have checked again, and I’m very sorry to inform you that the airline does not have any direct flights available."
Paid an extra $350 to be able to select my seat and when I went to the web page to select seats, I had to pay extra for the seats - $329 extra - very deceptive practices. The regular prices was $1260 and if I paid $1600 would include free seat selection - ended up being charged $329 for seat selection
very terrible company they recently charged my card for a cancellation i made on time it was free cancellation pay at the property no pre authorization needed they tried to tell me the confirmed it was a pre authorization when it wasnt and i was supposed to receive a refund but they say the property had to provide it even though their the ones who charged me if i were you dont use these guys at all they will take your money even if you cancel on time straight robbery & bullshit customer service is terrible
I woke up to a notification from my bank app, revealing that booking.com had charged me $490 for a booking I never made! Attempting to contact them was an absolute nightmare. Without a reservation number, something I didn’t have, I was left with no way to call them. Emailing was near impossible; their responses were painfully slow and utterly unhelpful.After a month of relentless emails, I was still in the dark about what had happened or if I would ever see a refund. They simply stopped replying! Frustrated, I had to contact my bank to raise a dispute. Finally, I received word that their finance team would “investigate,” but it could take another 7-12 business days to finalize, and even then, I might not get my money back!This experience has been nothing short of a disaster. Do NOT use this company! They are utterly untrustworthy and their customer service is a complete joke!
I have booked economy flexible flights tickets to malta through booking.com. according to the applicable conditions this means that changes can be made and cancellation is possible. First of all it is very hard to get into contact by either phone, chat or email, secondly they are not willing to process any changes and finally no refunds are given upon cancellation. I would not recommend anyone to book flights through booking.com. you might as well through away your money directly in the garbage bin.
I give it a -10 . DO NOT BOOK THROUGH BOOKING.COMThis company rips people off. My partner booked a car hire through these conmen. When they arrived to collect it in Melbourne, they were told to ring and they'd be picked up from the airport by their shuttle bus. They rang, the person said the car place doesn't shut till 10pm, they were told to wait 20 minutes for the shuttle to come and collect them, 30 minutes later, nobody had arrived. They rang them again, got someone different, this one said it closes at 9pm and to wait another 20 to 30 minutes. Still they didn't arrive, my partner rang them again, around 8.50pm, this person then said that it closed at 7pm!! And offered a partial refund! Obviously my partner said no we need a car! And that due to their mess up, they're entitled to a full refund! He said, you're going to have to wait until the car hire time has expired to receive it!! 🙄. My partner told them they need a car now as they're stuck at the airport!! They said there's nothing that they could do and he'd have to contact them through email. My partner and son had to go to another hire car company at the airport and pay another $790 to hire another car. After their trip to Philip Island for the motogp, my partner contacted Booking.com through email, he was then advised to contact them via phone! He said i did that and was told to email!! The number that was given was for the UK, we're in Australia! My partner has emailed a few times now, to no avail! No refund issued!! Stop taking people's money and giving them nothing. You really are a disgusting company. These people are robbing people and getting away with it!!
Customer service follow up is terrible. This was my experience:I am writing to raise a formal complaint regarding our recent stay in Rome, which was booked through your platform. The accommodation was completely misrepresented in both its description and facilities, resulting in a deeply disappointing and distressing experience - particularly as this trip was intended to celebrate my partner’s birthday.When we arrived on Saturday evening, we were greeted by a man who could barely speak any English. He was on the phone to his family while showing us to the room, making it impossible to communicate with him or raise any questions. He then left abruptly without any explanation or handover.Once he left, we immediately realised that the room was not as described on the Booking.com listing. We had booked a double room with an outdoor terrace and dining area, yet there was no terrace or view at all, and the “dining area” consisted only of a small table with a single chair pushed against a wall. The bed was positioned tightly against the opposite wall, meaning that one side was inaccessible.The listing also stated that there would be tea and coffee-making facilities, but we found only an almost-empty jar of instant coffee with about two teaspoons left in it, no milk provided, and just one mug for two guests. When we requested an additional mug, we were told via WhatsApp that we would have to wait until the following day. There was also only one roll of toilet paper supplied for our entire stay.When we queried these issues, the man on-site insisted that the room was a “single room”, despite our having booked and paid for a double. We contacted Booking.com customer service, who advised that we could either receive a refund or request a discount. However, we were told that this could only be arranged directly with the property owner. When we attempted to contact the owner, we were informed that he would not return until Friday - three days after our departure date. This was clearly unacceptable.We were told that we could receive a full refund if we checked out that same night, but as it was already after 10:00 p.m. and we had been travelling since 5:00 a.m., this was simply not practical.In addition to the above, the general condition and cleanliness of the room were extremely poor:• The bed sheets were thin, worn, and had holes.• There was no mattress cover on the bed.• The television was literally held together with sticky tape.• The room had a persistent unpleasant drain smell that we could not identify.Communication with the on-site staff was extremely difficult due to the language barrier. At one point, the cleaner handed me his phone to speak with someone claiming to be his manager, but that person also spoke very limited English and merely told me to message another “boss” who would not be available until Friday.We tried repeatedly to get further support from Booking.com, but we received no meaningful help. Your customer care team did not respond until the morning of our departure - when we were informed that we had only two days to raise a complaint. To make matters worse, your system does not allow us to upload the video evidence of the accommodation as the file exceeds your maximum upload size, making it difficult for us to share visual proof of the poor conditions. I will attach screenshots of our WhatsApp communications with the property for your reference.This whole experience was extremely upsetting. We specifically chose this accommodation based on the excellent reviews and the description on your website, both of which were inaccurate and misleading. Our short 4-night stay in Rome was intended to be a special birthday trip, but instead it was overshadowed by stress and disappointment.Given the misrepresentation of the property, the lack of basic facilities, and the total failure of both the accommodation and Booking.com support to resolve the situation, I believe a full refund is entirely justified.I have been a loyal Booking.com customer for many years and have never experienced anything like this before. I hope you will take this matter seriously and act promptly to resolve it.
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