I give it a -10 . DO NOT BOOK THROUGH BOOKING.COMThis company rips people off. My partner booked a car hire through these conmen. When they arrived to collect it in Melbourne, they were told to ring and they'd be picked up from the airport by their shuttle bus. They rang, the person said the car place doesn't shut till 10pm, they were told to wait 20 minutes for the shuttle to come and collect them, 30 minutes later, nobody had arrived. They rang them again, got someone different, this one said it closes at 9pm and to wait another 20 to 30 minutes. Still they didn't arrive, my partner rang them again, around 8.50pm, this person then said that it closed at 7pm!! And offered a partial refund! Obviously my partner said no we need a car! And that due to their mess up, they're entitled to a full refund! He said, you're going to have to wait until the car hire time has expired to receive it!! 🙄. My partner told them they need a car now as they're stuck at the airport!! They said there's nothing that they could do and he'd have to contact them through email. My partner and son had to go to another hire car company at the airport and pay another $790 to hire another car. After their trip to Philip Island for the motogp, my partner contacted Booking.com through email, he was then advised to contact them via phone! He said i did that and was told to email!! The number that was given was for the UK, we're in Australia! My partner has emailed a few times now, to no avail! No refund issued!! Stop taking people's money and giving them nothing. You really are a disgusting company. These people are robbing people and getting away with it!!
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