I had an issue with my booking through Booking.com and was overcharged. The hotel was £449, but Booking.com charged me £468. I contacted customer service three times to resolve this. The first agent assured me the issue was sorted and I’d receive a refund within 48 hours. That never happened. The second agent blatantly avoided addressing my concerns. After putting me on hold for 30 minutes, they ended the call.To make matters worse, the agent called me back, only to abruptly hang up again when I asked why the refund wasn’t processed. When I tried a third time, the agent ended the call immediately without even trying to help. It’s shocking and unacceptable for a company like Booking.com, which has been in business for years, to engage in call-avoiding tactics. This behaviour is highly unprofessional and unethical. Instead of providing solutions, they avoid deliberately answering legitimate customer questions. It’s disappointing to see such a lack of accountability from a well-established company.
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