I placed an order a month ago and still haven't received any updates. The virtual tracking doesn’t show anything, and I shouldn’t have to download an app just for status. Expectations regarding timelines for orders, whether pre-order or not, should be clear from the start. If many are having the same issue, it's not just a coincidence. Instead of addressing concerns, there are complaints from the owner about feedback. This creates a negative impression when we are trying to support the business. Constructive criticism should be welcome for improvement.
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