Review Time
If a brand asks customers to invest not just money, but belief, then the expectation should be higher, not lower. Right now, the gap between what Actively Black stands for and what it delivers in product quality is too wide.
I wanted this brand to succeed, and I supported it heavily. But after repeated issues across multiple purchases, it’s hard to justify continuing to spend money here.
Actively Black has the potential to be great—but until quality control and durability improve, the product simply doesn’t match the price or the purpose.
I’ve invested over $5,000 into Actively Black because I genuinely believed in the brand’s mission and what it represents. Supporting a company that reinvests into the community mattered to me. But at some point, the product has to match the message—and in my experience, it hasn’t.
Multiple items I’ve purchased have fallen apart due to clear design and quality issues. The adhesive used in several pieces has come undone, pockets have become unstitched, and overall durability has been extremely disappointing. This isn’t normal wear and tear—this is premature failure.
What’s even more concerning is that this wasn’t limited to lower-tier items. Even the luxury (“Lux”) line, which should represent the highest standard of quality, felt subpar and began deteriorating within a month. That raises serious concerns about quality control.
To make matters worse, I purchased a handbag that broke within two weeks. At this price point, that’s simply unacceptable.
Let’s be honest about something:
A strong mission can bring people in—but it cannot excuse poor execution.
I've been ordering from the company every Christmas for the last four years. Although my shipment was delayed this year, I received two emails from the owner clarifying the situation and expressing apologies. I appreciate their products and believe they are worth the wait.
I've been ordering from the company every Christmas for the past four years. Although my shipment was delayed this year, I received two emails from the owner explaining and apologizing for the situation. I truly love their products and believe they are worth waiting for.
This company is incredibly frustrating. They do not respond to emails, and there's no way to reach someone if you have questions. I placed an order 30 days ago and still haven't received anything. They are often out of stock, and I've never had such a poor experience before. I advise staying away from this company.
I made a purchase on October 11, 2025, and payment was received by the company on October 13, 2025. However, I have yet to receive my merchandise. This is very disappointing. They really need to improve their communication. My holiday is now over. They need to do better!
I loved the T-shirt I ordered, but unfortunately, the joggers ripped on the first wear, as if the material was compromised. The fit was loose, so it wasn't due to tightness. I'm confused about this. I haven't tried the hoodie yet, but I hope it holds up well. I'm hesitant to order again.
I placed an order a month ago and still haven't received any updates. The virtual tracking doesn’t show anything, and I shouldn’t have to download an app just for status. Expectations regarding timelines for orders, whether pre-order or not, should be clear from the start. If many are having the same issue, it's not just a coincidence. Instead of addressing concerns, there are complaints from the owner about feedback. This creates a negative impression when we are trying to support the business. Constructive criticism should be welcome for improvement.
My experience was outstanding! I ordered on 10/6 and received my package by 10/10. I got email and text confirmations for everything. The quality of the Harvest I series is exceptional—the graphics and fabric are stunning. I ordered two in black and now want the cream. The customer service and products truly reflect excellence. Highly recommend this company!
I wish I had read the reviews before spending my money. I should have seen the red flags when they took my payment before shipping. I want to support the business, but they need to improve their supply, shipping, and customer service. After waiting over four weeks for a cotton T-shirt, I’m very disappointed and won't order again.
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