The order took weeks to arrive.One of the shirts I ordered was the correct size, the other two sizes too small. I went through a very protracted communication with Freya who told me that to return the shirt, I would have to pay for the postage back to the far east and a credit would not be given until it was received. Freya made several unacceptable offers to me and was polite but completely unhelpful. It was extremely frustrating. I eventually agreed to keep the unwearable shirt and order another for 50% discount. Again, this took ages to arrive and when it did, it was two sizes too small again. I wrote and said either refund me fully or supply the correct sized shirt. The response was that I had ordered the wrong sized replacement shirt, but this was just another tactic. We have agreed that I will keep the shirt (not usable so for charity) and I will receive a 50% credit. Let’s see.I will never use this awful, incompetent and dishonest company again.
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