Update to my previous review about a Christmas order that took over a month to arrive. I wanted to return the item and was sent an email which basically says it will cost you so much to return it that you should just accept a few pounds off the order and keep it. I still wanted to return so followed the procedure - request to return which involved endless lengthy emails, post to the Netherlands at my expense, send proof of postage. The item appeared back through my letter box this morning a month after posting - Active Peaks refused to take delivery of my return. As other reviewers have said - customer service is only paid lip service to for Trustpilot. AVOID THIS COMPANY.
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