acumen-mortgages.co.uk

4.9
4.9 Based on 201 reviews

With over 25 years experience we know how to get the right Mortgage and Protection for you. Our connections and relationships mean that we can get access to the best rates and move quicker than other mortgage brokers. We will always be able to find some...

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Average Rating

4.9

/
5

201 Reviews

5 Star
92%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
1%

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Richard Lewis
Poor experience all round

Poor experience all roundReally disappointed this time.I am a repeat customer and have had a very poor experience this time compared to last. I wont be using again as a result of this.

1
Date of experience: Nov 13, 2024
prisixix
Exceptional Service from Acumen Mortgages!

I recently had the pleasure of working with Acumen Mortgages, and I cannot recommend them highly enough!From my very first call with Usama Hussain, I felt reassured and well-informed. Usama guided me through the decision in principle process with clarity and professionalism, making it a smooth and stress-free experience.Once I moved on to the actual mortgage application, I was assisted by Christian Pandis. Christian was incredibly knowledgeable and attentive, ensuring that every detail was taken care of.He kept me updated throughout the process and was always available to answer any questions I had.The level of service I received from both Usama and Christian was outstanding.they made what can often be a daunting process feel manageable and straightforward. I truly appreciate their dedication and expertise.Thank you, Acumen Mortgages, for your exceptional service!I will definitely recommend you to friends and family in the future.

5
Date of experience: Nov 08, 2024
DK8
Tom was so helpful at renewing our life…

Tom was so helpful at renewing our life insurance and income protection. He was professional and friendly and guided us in the best way possible!

5
Date of experience: Nov 04, 2024
berzy7660094
Just want to say thank you to Katie…

Just want to say thank you to Katie Hall at Acumen Mortgages. Nothing was an issue, she cares for your goals in life, makes them happen. Excellent at her job. The things I didn't understand, she explained to me, she made it so easy... lovely person to speak to.....MASSIVE THANK YOU KATIE.

5
Date of experience: Nov 01, 2024
Annabeth
Absolutely fantastic service

Absolutely fantastic service from Katie at Accumen from start to finish. She helped us secure the best deal & was so informative and realistic. Would recommend to anybody.

5
Date of experience: Nov 01, 2024
SS27
Poor communication

The mortgage advisor we were working with was knowledgable and managed to get our mortgage offer approved. However, the communication was very poor. As first time buyers, it was a very challenging time. When we had questions or concerns, I feel they weren’t answered and almost felt ignored. Although we addressed this issue, it was brushed under the carpet. I wouldn’t recommend any first time buyer to use Acumen.

3
Date of experience: Oct 31, 2024
Lina Butler
Excellent service

We needed help renewing our mortgage and Mick was fantastic. He gave clear consise information, and listened to our needs. He was so friendly, speedy responses and cannot recommend him enough.

5
Date of experience: Oct 28, 2024
Pingaizu6441
Well done.

Acumen Mortgages dealt with all mortgage arrangements with efficiency, providing alternatives and solutions to all arising issues. People that handled our case are skilled professionals, able to advise and support

5
Date of experience: Oct 28, 2024
Will Rogers
1st time buyer

I was 1st time buyer and Jake at Acumen was amazing. He explained everything, answered my queries and got me a great deal. He made the whole process stress free! Highly recommend

5
Date of experience: Oct 25, 2024
Obmar13
Brilliant experience

We were recommended these mortgage brokers through our new build developers. We dealt with Marcus and he was great from the start, he was fast to get in touch with us and get things done. He explained everything thoroughly and made it stress free ! I would definitely recommend them and will be using them again in the future.

5
Date of experience: Oct 25, 2024

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Business Details

  • With over 25 years experience we know how to get the right Mortgage and Protection for you.

    Our connections and relationships mean that we can get access to the best rates and move quicker than other mortgage brokers. We will always be able to find something to fit your needs. We are independent and able to recommend mortgages from the whole market.

    We specialise in new build, but we offer all types of mortgages including remortages, buy to let mortgages and equity release. We leave no stone unturned when it comes to getting you the mortgage that best fits your requirements. In fact, 96% of our customers go on to recommend our services to someone else.


    (Acumen Independent Financial Advisers Ltd. T/A Acumen Mortgages)

    See more

  • email hello@acumen-mortgages.co.uk
  • call 01616881111
  • language https://acumen-mortgages.co.uk

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