Have been a loyal customer for many years, absolutely loved their teas, advertised it to my friends and family, gave out samples and swore by their quality and brand. I have never had any issues with my orders and until I did… I never knew they had such horrible customer service and offer no help with order issues, should they arise. I have set my default address that I’ve ordered to multiple times, and this order was no different ordering some tea and some gifts for family on Christmas. I get a notification that the teas are delivered but I have nothing in the package room so I go and check on my order…. Only to find out that it was sent to an address I haven’t lived at for 4 years… I am sure that I responsible enough to check where I ship my orders, ESPECIALLY on holidays.I contacted adagio, only to be met with very unhelpful options to contact the people who live at the old address to send the product back for refund or spend $20 for UPS worker to come and pick up the product from the old address (which ultimately means that if the people who currently live there are whiling to help out with the process I’ll get my refund and if they’re not, I’m basically losing $70 I already spent plus the additional $20 that I’m paying to have the product refunded) After voicing my concerns about losing money and asking for alternative solutions, I was met with passive aggressive responses that eventually led to Adagio telling me they will not help me any further and will go ahead and close my account. I strongly believe that it is the fault of the website since I had no intention of changing the address. Even if the mistake was made by a customer (which was not the case here) the customer service rep should assist with resolving the issue, not send rude emails and threaten to close the account. I have never encountered such unhelpful, unpleasant customer service at any company. I will no longer be a customer, and warn others about what feels like a scam at this point, since I’ve read this happen to others on here before.
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Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.
