Review Time
I am a romance writer. What is better that books and tea? I use tea samplers as book swag, as well as blend teas to benefit individual charity events where I sign on the weekends.
Fast delivery
Great packaging
Popular flavors
Excellent tea! I’ve been a customer for years and am always pleased with the quality of the tea. Camomille is a favorite! It’s better for one’s health and for the environment to have loose-leaf tea. I’ve always received my orders on time and to the correct address. Highly recommend!
I placed an order almost 2 months ago, it some how had the wrong zip code on it, and I never received it and didn't get a refund. I've emailed their customer service multiple times and I keep getting the run-around. The last email I got from them, they told me "You should have put the correct zip code on it in the first place". Wow. I couldn't believe they would talk to a long-time customer like that. I've pretty much given up trying to get a refund. They've lost a customer. I'm done with them.
I’ve been a loyal customer of Adagio Teas for over 7 years, and I can honestly say they consistently deliver outstanding quality.I regularly order a wide variety of teas, as well as tea-drinking accessories, and I’ve always been extremely satisfied. The quality is authentic and genuine — these are real teas made with actual plant ingredients, whole leaves, herbs, and botanicals, not artificial powders or fake flavorings.You can clearly see and taste that these are real products made with care. Everything feels transparent, natural, and true to what tea should be.Highly recommended to anyone who values real tea, real ingredients, and long-term consistency.
I have discovered the best tea company! The name is Adagio and they deliver the absolute best tea I've ever tasted. They have fabulous blends, excellent prices and my favorite that I can not live without- 40 WINKS. I need this tea to sleep it is that good.Try this company if you appreciate tea !
I have been a customer of Adagio for 12 years, and the latest customer service interaction with them has made this year my last. I had ordered an Advent Calendar (as a gift) shipped, and Adagio now uses UniUni as their shipping company. As I was walking home, I got to witness the UniUni delivery person stomp on package five or so times, perhaps in an attempt to flatten it to get it through the gate into my apartment. Given the state of the box, I refused delivery, and immediately notified Adagio, including a photo of the damaged box I took. Adagio's customer service did not read my original email, and responded "Thank you for your honest feedback. Glad to hear you received your package, sorry to hear that the delivery was less than ideal." They did agree to flag this to their carrier representative. When I informed them that I refused the package, they told me that despite the photo, despite the description of the damage, and the nature of the order (an Advent Calendar, which are meant to look nice and decorative) they would not take action until I accept the package and photograph the damage in more detail. Ultimately I get that one negative customer experience doesn't matter, but hopefully this is useful as a warning for anyone else who is ordering delivery and wondering how Adagio would react if their delivery doesn't go smoothly.
I love the wide selections of teas and accessories to take your tea experience to another level.The "notify me "option if they do not have an item in stock they can let you know as soon as they get it back in. The check out was easy to do.
I came here to write a review warning people about the awful and dismissive customer service but I can see I'm far from the only one who had this experience.I thought I'd found my absolute favourite tea shop since I adore their teas so much. They truly are wonderful. But I don't know if I'll order from them again after the awful experience with their customer service - literally left a bad taste in my mouth and ruined the shop for me.So the story:I ordered some halloween teas (and more) on October 15th (a little late for intl. shipping, sure! I was prepared for my tea to arrive some time in November and I'd have been fine with that honestly). On Nov 13th still no word though and the package seemed not traceable even still by the carrier.So I sent an inquiry and got the response that their new international carrier apparently wasn't accepting my address but they'd rush an IT ticket to solve the problem asap! This I really appreciated but still wonder why the package just... sat for a month and no one did anything about it?On Dec 1st I saw that the package sat in a sorting centre in a country in between origin and destination and had been there for almost 2 weeks without any updates. So I asked about that and just got a dismissive "It's on its way, here's the tracking number". Like... I know about the tracking number, that's how I know where it is right now? Just want to know if the package got stuck again?On Dec 12th the package was finally in my hands, TWO MONTHS after I ordered (of course at this point it had gotten delayed by Christmas traffic - which wouldn't have been the case, had it shipped sooner).The tea was absolutely delicious... But again, when I very politely inquired if they were willing to compensate me for the ridiculous wait that really took from the halloween experience (again, I did expect to maybe receive the tea in November, but Dec 12... come on!) I got a very dismissive and condescending message saying "The best advice we can give is to order ahead of the holidays. Please visit us again soon!" Like they did not give a single flip. And I was NOT looking for advice?? Maybe just some actual recognition that a loyal customer who adores your teas is asking if you're willing to admit some fault here? Make nice nice? A little discount or shop credit?No. Just a condescending, dismissive "f u" wrapped in fake politeness and followed by a 'Please visit again soon'? Umm no, I don't think I will do that anytime soon.AI response? Maybe. Whatever the case, the customer service needs an overhaul, badly, because they treat customers like idiots (and I see from other reviews I'm far from alone here). I have a hard time picturing myself placing an order there again like an idiot after having been talked to that way.Not that they have a care in the world.
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Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.
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