Adagio is great until something goes wrong. I bought a tea kettle, which broke. I scaled walls to get to a customer service rep who then sent me taunting emails. The system promises that you can apply points to a purchase but automated system didn't accept them and it is impossible to get help. Tea is fine but customer service is awful.
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Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.
