I came here to write a review warning people about the awful and dismissive customer service but I can see I'm far from the only one who had this experience.I thought I'd found my absolute favourite tea shop since I adore their teas so much. They truly are wonderful. But I don't know if I'll order from them again after the awful experience with their customer service - literally left a bad taste in my mouth and ruined the shop for me.So the story:I ordered some halloween teas (and more) on October 15th (a little late for intl. shipping, sure! I was prepared for my tea to arrive some time in November and I'd have been fine with that honestly). On Nov 13th still no word though and the package seemed not traceable even still by the carrier.So I sent an inquiry and got the response that their new international carrier apparently wasn't accepting my address but they'd rush an IT ticket to solve the problem asap! This I really appreciated but still wonder why the package just... sat for a month and no one did anything about it?On Dec 1st I saw that the package sat in a sorting centre in a country in between origin and destination and had been there for almost 2 weeks without any updates. So I asked about that and just got a dismissive "It's on its way, here's the tracking number". Like... I know about the tracking number, that's how I know where it is right now? Just want to know if the package got stuck again?On Dec 12th the package was finally in my hands, TWO MONTHS after I ordered (of course at this point it had gotten delayed by Christmas traffic - which wouldn't have been the case, had it shipped sooner).The tea was absolutely delicious... But again, when I very politely inquired if they were willing to compensate me for the ridiculous wait that really took from the halloween experience (again, I did expect to maybe receive the tea in November, but Dec 12... come on!) I got a very dismissive and condescending message saying "The best advice we can give is to order ahead of the holidays. Please visit us again soon!" Like they did not give a single flip. And I was NOT looking for advice?? Maybe just some actual recognition that a loyal customer who adores your teas is asking if you're willing to admit some fault here? Make nice nice? A little discount or shop credit?No. Just a condescending, dismissive "f u" wrapped in fake politeness and followed by a 'Please visit again soon'? Umm no, I don't think I will do that anytime soon.AI response? Maybe. Whatever the case, the customer service needs an overhaul, badly, because they treat customers like idiots (and I see from other reviews I'm far from alone here). I have a hard time picturing myself placing an order there again like an idiot after having been talked to that way.Not that they have a care in the world.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.
