I have been a customer of Adagio for 12 years, and the latest customer service interaction with them has made this year my last. I had ordered an Advent Calendar (as a gift) shipped, and Adagio now uses UniUni as their shipping company. As I was walking home, I got to witness the UniUni delivery person stomp on package five or so times, perhaps in an attempt to flatten it to get it through the gate into my apartment. Given the state of the box, I refused delivery, and immediately notified Adagio, including a photo of the damaged box I took. Adagio's customer service did not read my original email, and responded "Thank you for your honest feedback. Glad to hear you received your package, sorry to hear that the delivery was less than ideal." They did agree to flag this to their carrier representative. When I informed them that I refused the package, they told me that despite the photo, despite the description of the damage, and the nature of the order (an Advent Calendar, which are meant to look nice and decorative) they would not take action until I accept the package and photograph the damage in more detail. Ultimately I get that one negative customer experience doesn't matter, but hopefully this is useful as a warning for anyone else who is ordering delivery and wondering how Adagio would react if their delivery doesn't go smoothly.
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Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.
