I should’ve read the reviews before placing an order over $400. Ordered bed linen under the assumption it would be dispatched in 3-5 business days because it specifically said that. 10 days later still nothing, no dispatch notification, no way of contacting customer service other than getting some chatbot online that doesn’t comprehend anything you say to it. Sent an email contact form, still nothing. Absolutely appalled. Adair’s used to be considered high end bedding and customer service and now they’re just like any other fast fashion Chinese company who cares more about volume sales and not quality customer service. Buyers beware. Spend your money elsewhere. And if you do choose to risk it then use PayPal so you can lodge a claim to get your money back which is what I’ll be doing if I don’t hear from them in the next 24 hours.
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