Review Time
Impossible to get any customer service from Adairs. I have called, emailed and tried their online chat - which is just a bot and it is impossible to get a hold of anyone at Adairs. Zero customer service.
We purchased a gift certificate from the TTP site on a Saturday. The transaction wouldn't load onto the gift card so we asked for a credit on the card we paid it on. This couldn't be done as it wouldn't match up in their system so the staff member rang the IT people only to get a response of "it's the weekend we don't work on weekends wait until Monday" . Come on guys we aren't in the 80s this a standard working day for many on a Saturday so lift your game. I felt sorry for the staff member as she was frustrated and said they would fix it up Monday much to our disappointment.Monday came and we did get a call but I must say the Customer service provided by this staff member was very average given the Saturday issue. A new card was provided but we had to pick it up ourselves. This store is not our usual shopping location so we were a long way out from it. I was told they could mail it out but it would take at least two weeks to get to us even though we live in a metro area.Meantime I drove all the way there as this was a gift just to be handed the card and a goodbye without any compensation for the issue caused by them or a reason.Very average Adairs
I should’ve read the reviews before placing an order over $400. Ordered bed linen under the assumption it would be dispatched in 3-5 business days because it specifically said that. 10 days later still nothing, no dispatch notification, no way of contacting customer service other than getting some chatbot online that doesn’t comprehend anything you say to it. Sent an email contact form, still nothing. Absolutely appalled. Adair’s used to be considered high end bedding and customer service and now they’re just like any other fast fashion Chinese company who cares more about volume sales and not quality customer service. Buyers beware. Spend your money elsewhere. And if you do choose to risk it then use PayPal so you can lodge a claim to get your money back which is what I’ll be doing if I don’t hear from them in the next 24 hours.
We purchased a bed frame and the frame came missing the middle support bar under the slats. We requested for the missing bar to be delivered and the response took over 3 weeks to chase. Customer service is woeful. They suggested we go to our local hardware store to source a makeshift piece of wood. If I wanted to build my own bed I would never have purchased it in the first place. I then asked for a refund to return the bed as it’s deemed unsafe and useless and was met with rudeness from customer service (person called Danielle) who was citing things which clearly go against Australian Consumer Laws like faulty items needing to be returned in original packaging. When I explained that that is not true she lied to my face saying no I never said that when I’ve got the transcript of the conversation where is said exactly that. Do not buy from this company!
Really impressed by how this brand has evolved over time. Many things ive purchased have stood the test of time, and im constantly finding myself looking at whats new online!! The sales associates in store geuienly love their jobs and they seem to have an extremely low turnover of staff, many having been there for years and years. I will continue to purchase from Adairs for years to come,
My wife recently purchased products online from Adairs (2 weeks ago). To date she has not received any notifications as to her purchases and when delivery might be expected. She even went to one of the stores and the Adairs employee indicated that this sort of thing is happening often. The shop assistant tried to assist but even she couldn’t identify what is happening.Trying to get help online is also incredibly frustrating..I would avoid Adairs in future, just not worth the hassle!
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