We purchased a bed frame and the frame came missing the middle support bar under the slats. We requested for the missing bar to be delivered and the response took over 3 weeks to chase. Customer service is woeful. They suggested we go to our local hardware store to source a makeshift piece of wood. If I wanted to build my own bed I would never have purchased it in the first place. I then asked for a refund to return the bed as it’s deemed unsafe and useless and was met with rudeness from customer service (person called Danielle) who was citing things which clearly go against Australian Consumer Laws like faulty items needing to be returned in original packaging. When I explained that that is not true she lied to my face saying no I never said that when I’ve got the transcript of the conversation where is said exactly that. Do not buy from this company!
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