I spent over $1400 via ShopBack for Adairs specifically because of the 10% cashback promotion, fully expecting to receive cashback as advertised. I clicked through ShopBack, completed my order, and used the welcome coupon that Adairs themselves displayed at checkout. Later, ShopBack declined my cashback, claiming that $10 welcome coupons make the order ineligible.I also contacted ShopBack via their online chat to resolve this issue, but they showed no willingness to address the matter or provide a fair solution.This is misleading. As someone who works in eCommerce, I understand that third-party discount codes can void affiliate commission — but excluding a merchant’s own internal welcome coupon is unfair and against the spirit of affiliate programs. ShopBack still drove the traffic and Adairs still got the sale, yet ShopBack refuses to claim or pass on commission.This means most new customers are unknowingly excluded from cashback just by using a coupon Adairs actively promotes on their own site. ShopBack does not clearly disclose this, and it creates a misleading promotion.I will be contacting the following Australian authorities regarding this matter, as it misrepresents cashback offers to consumers and may breach consumer law:Australian Competition and Consumer Commission (ACCC)Australian Securities and Investments Commission (ASIC)State/Territory Consumer Protection Agencies Office of the eSafety CommissionerADMA Consumers should be aware that cashback may be arbitrarily declined, even when using coupons offered by the merchant themselves.
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