On 9 June we purchased 2 single bed sets at Adairs in Pacific Fair Gold Coast for about $260.00. They only had one set and it was on display, so they had to order them from the Melbourne warehouse. We did mention to the sales lady that we will be posting them to Canberra for our granddaughter’s birthday. The goods were to be delivered to the Adairs store and as I live very close to Pacific Fair, I was to pick them up from there. After 2 weeks waiting, I went to the store and told them I cannot wait any longer as when I post the sheets to Canberra, they will not reach the granddaughter in time for her birthday. At the time I was in that shop, my husband was in Sydney Adairs and checked that 2 sets were available. I asked the manager of Pacific Fair Adair's store for a refund. She refused and told me the policy they have does not allow them to refund the goods that are not yet in the store. I again explained the situation with the birthday deadline, but she refused. When I got home, I called the Head Office and was advised that such a policy does not exist, and it is up to the manager to agree to a refund ...or not. In the meantime, my husband bought 2 sets and posted them to Canberra from Sydney. Back in Gold Coast I waited another week and today called the shop. I spoke to Debra, the manager again and told her what I was told by the head office about the" policy". She got in touch with her area manager and finally after 3 weeks agreed to refund the $260.I will never buy anything at Adairs as I don't want to ever deal with imaginary policies again and unhelpful managers.
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