Customer service is evidently not a focus for this company. It’s puzzling why they would schedule a pre-Christmas auction just a week before the holiday and then close for 17 days, preventing buyers from collecting their items until the New Year, particularly when many have purchased items as gifts. A reasonable company would keep their offices open until December 23rd for collections or at least inform customers on their website and auction listings about the collection delays. Additionally, be wary of the buyer's premium; the listings indicate a 30% fee, but there's also an undisclosed 2.4% charge for bidding through their platform. Overall, I am not impressed and feel they do not prioritize customer service.
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Adam Partridge is one of the UK’s best known antiques and fine art personalities, regularly appearing as an expert & auctioneer on TV including Flog It!,...
