Customer service is evidently not a focus for this company. It raises questions why they would hold a pre-Christmas auction just a week before Christmas and then close the next day for a 17-day holiday, leaving buyers unable to collect their items until the New Year, especially when many purchased items as gifts. Any reasonable company would keep their offices open until December 23rd for collections or at least inform customers on their website and auction listings about the collection delays. Additionally, be cautious of the buyer's premium; while the listings state a 30% fee, there's also a hidden 2.4% charge for bidding through their platform that is not clearly disclosed. Overall, my experience has not been positive, and I feel they do not prioritize customer service.
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Adam Partridge is one of the UK’s best known antiques and fine art personalities, regularly appearing as an expert & auctioneer on TV including Flog It!,...
